I Good UX
I am passionate about creating world-class digital products with engaging user experiences that provide value to both the customer and the business. I believe in leveraging an iterative design-thinking approach based on a foundation of well-defined, data-backed, customer empathetic problem statements.
With experience contributing to the entire digital product development lifecycle, discovery to delivery and beyond, I have been both the design lead and the product lead. I know how to bridge gaps and rally teams around a common goal, leveraging strong communication skills. I’m a champion of collaboration, bringing together resources to explore new ideas and solutions, all while keeping the customer in mind.
Core Competencies
- UX Strategy
- UX & UI Design
- Design System Management
- Analytics Analysis
- Establish & Track KPIs
- Project Management
- Customer Needs Analysis
- Workshop Coordination
- Canary & A/B Testing
- Agile Methodologies
- Product Strategy
- Requirements Gathering
- Product Definition
- Product Roadmaps
- User & Market Research
- Portfolio Prioritization
- Cross-Functional Collaboration
- Team Building & Leadership
- Coaching & Mentoring
Senior Design Manager and Product Business Lead
Charter Communications | 2014 to 2024Led design and optimization of customer account and support web portals, leveraging customer-focused data to ensure high-quality user experience, exceed customer expectations, and realize business goals. Oversaw a team of product design, strategy, and development personnel. Managed project process, delivery, and priorities. Researched, analyzed, and incorporated customer needs into product designs. Utilized iterative process based on UX best practices, prototyping, and testing to provide solutions.
Design Director
Forte Information | 2013 to 2014Drove visual design from brand strategy and UX perspective. Defined project requirements and strategies in collaboration with clients (Davita and Sanofi) and account managers while overseeing direct reports. Designed and constructed solutions to meet project requirements and goals. Managed assets and vendor relationships. Tracked project progress and results against targets.
Interactive Design Director
Monigle Associates Inc. | 2000 to 2013Orchestrated end-to-end digital projects for clients such as Carnival Cruise Line, Vanguard Investments, Pioneer, and Western Union. Oversaw direct reports while coordinating digital department workload and schedules. Developed and managed deadlines and budgets ranging up to $500K. Interfaced with clients to understand their needs and requirements. Steered programming and visual design according to brand strategy and UX point of view. Tracked progress and results.
Case Studies
Info and Opportunity in a Member App
Customers can learn, donate, and voluneteer in an app driven by their local chapter content.
View Case StudyAccount Notification
Dashboard
Customers need to be aware of, and have a way to change, any incomplete or incorrect information.
View Case StudySuspend Account Charges - Seasonally
Customers who do not use their services all year need an easier way to suspend the charges when not in use.
Learn moreGuiding Users Thru a Self-Install Process
An in app experience that will guide users through the multi-step process of setting up a home WiFi network.
View Case StudyMobile Device Activation
Process
Allowing customers to manage the activation of their mobile devices from the customer account web portals.
View Case StudyPast Projects
Testimonials
"Scott is a true leader in the product development space. He possesses a unique blend of design expertise, strategic thinking, and strong leadership skills."
Tom M.
Director of Digital Self-Service
"Scott's approach to design is meticulous; he possesses an exceptional eye for detail and a profound understanding of how even the smallest elements can significantly impact the user experience. His passion for his work is evident in the near-flawless execution of projects he leads, making him a standout in the field of digital design."
Faris C.
Director of Digital Self-Service
Scott has been vital in our success and has shown what true leadership is. His team and stakeholders trust him to do what is in their best interests as well as the best interest of our customers…
Jen S.
Sr. Dir. Product